The agreement between you and Prompt Aid (Pty) Ltd.
Prompt Aid is a platform that connects patients with independent healthcare providers, pharmacies, laboratories and transport operators. We are not a healthcare provider and we do not practise medicine.
Do not use Prompt Aid for medical emergencies. Call 10177 for an ambulance or go to your nearest casualty department. Our shuttle is a non-emergency patient transport service and its vehicles are not ambulances.
Appointments may be cancelled free of charge up to four hours before the start time. Later cancellations and no-shows may be charged at the provider discretion, up to the full consultation fee. Shuttle trips may be cancelled free within ten minutes of booking or up to one hour before a scheduled pick-up.
Prices shown include VAT where applicable. Payment is taken at checkout and settled to each provider individually. Where a medical scheme claim is rejected, the balance becomes payable by you.
Prescription medicine is dispensed by a registered pharmacy against a valid prescription and is subject to pharmacist review. Schedule 6 medicines must be collected in person with identification.
Providers warrant that their registrations are current and that they carry professional indemnity cover. Suspension or removal from the platform follows any lapse.
To the extent the law allows, Prompt Aid is not liable for the clinical outcome of any consultation, for the quality of goods supplied by a vendor, or for indirect loss. Nothing here limits liability that cannot be limited under the Consumer Protection Act.
These terms are governed by the law of the Republic of South Africa and the parties submit to the jurisdiction of the Gauteng Local Division of the High Court.
